Effective Date: 07/03/2022
Store Name: FieldCoolers
Website: www.fieldcoolers.co.za
Contact Email: fieldsupport@gmail.com
FieldCoolers values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.
1. Information We Collect
When you visit or use our website, we may collect the following information:
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Personal details such as your name, email address, phone number, and delivery address
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Billing and payment information (processed securely through third-party payment gateways)
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Order and transaction details
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IP address, browser type, device information, and browsing behavior on our website
2. How We Use Your Information
We use your information to:
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Process and fulfill your orders
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Communicate with you regarding orders, deliveries, and customer support
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Improve our website, products, and services
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Prevent fraud and ensure website security
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Send promotional emails or offers (you may opt out at any time)
3. Sharing of Information
FieldCoolers does not sell or rent your personal information to third parties. We may share your information only with trusted third parties such as:
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Courier and logistics partners for delivery purposes
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Payment processors to securely complete transactions
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Service providers assisting with website operations
These third parties are required to keep your information confidential and use it only for the intended purpose.
4. Data Security
We take reasonable technical and organizational measures to protect your personal information against loss, misuse, unauthorized access, or disclosure. All payment transactions are encrypted and handled by secure payment gateways.
5. Cookies
Our website uses cookies to enhance your browsing experience. Cookies help us understand how visitors use our site and allow us to improve functionality and performance. You may disable cookies in your browser settings, though this may affect site functionality.
6. Your Rights
You have the right to:
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Request access to the personal information we hold about you
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Request correction or deletion of your personal information
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Opt out of marketing communications at any time
To exercise these rights, please contact us at fieldsupport@gmail.com.
7. Third-Party Links
Our website may contain links to third-party websites. FieldCoolers is not responsible for the privacy practices or content of those external sites.
8. Changes to This Policy
FieldCoolers reserves the right to update or amend this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
Email: fieldsupport@gmail.com